Responsibilities
- Sales & Business Development
- Identify and develop new B2B customers for commissary products and services.
- Generate leads through prospecting, referrals, networking, social media, events, and direct outreach.
- Present the company’s products, capabilities, pricing, and commissary solutions to prospective clients.
- Prepare quotations, proposals, product presentations, and commercial offers.
- Conduct product presentations, sampling, and client meetings.
- Negotiate pricing, order quantities, delivery arrangements, and commercial terms within company guidelines.
- Achieve monthly, quarterly, and annual sales targets.
- Identify opportunities for wholesale, distribution, private-label, corporate, and institutional accounts.
- Monitor competitors, pricing, and emerging food market opportunities.
- Key Account Management
- Manage relationships with existing customers and serve as their primary commercial contact.
- Maintain regular communication with key accounts to understand their requirements and upcoming orders.
- Increase sales from existing accounts through upselling, cross-selling, and introduction of new products.
- Handle customer inquiries, concerns, and requests professionally and promptly.
- Monitor customer satisfaction and proactively resolve account issues.
- Maintain accurate records of customer pricing, agreements, order history, and account requirements.
- Order & Commissary Coordination
- Coordinate closely with production, inventory, purchasing, logistics, and finance teams.
- Communicate confirmed orders, forecasts, special requirements, and delivery schedules to the commissary.
- Help ensure orders are produced and delivered according to customer requirements.
- Monitor product availability and communicate potential shortages or delays to clients.
- Provide customer forecasts to help production and purchasing teams plan effectively.
- Sales Administration & Collections
- Maintain an updated sales pipeline and customer database.
- Prepare regular sales forecasts and performance reports.
- Monitor quotations, purchase orders, invoices, deliveries, and account status.
- Coordinate with accounting regarding customer credit terms and outstanding receivables.
- Follow up professionally on overdue accounts when necessary.
- Ensure proper documentation of discounts, special pricing, and customer agreements.
