General Sales Operations Manager

Responsibilities

1. Develop and execute sales and operations strategies to achieve revenue, profitability, and growth targets.
2. Lead and oversee branch performance across sales, operations, customer service, and profitability metrics.
3. Drive market expansion, customer acquisition, and business growth initiatives.
4. Optimize operational processes, resource allocation, and cost management to improve efficiency.
5. Ensure consistent implementation of company policies, operational standards, and customer experience initiatives.
6. Monitor business performance and provide strategic recommendations based on operational and financial insights.
7. Collaborate with cross-functional teams to support business objectives and organizational growth.
8. Lead, develop, and mentor high-performing sales and operations teams.
9. Champion continuous improvement, innovation, and operational excellence across the organization.
10. Provide regular business reviews and performance updates to executive leadership.

Minimum Qualifications

1. Bachelor’s degree in Business Administration, Marketing, Management, or a related field.
2. Master’s degree is preferred.
3. Minimum of 5 years of managerial experience in Sales and Operations, preferably within retail, motorcycle dealerships, automotive, food service, or multi-branch organizations.
4. Proven experience managing large teams and geographically dispersed operations.
5. Demonstrated success in driving revenue growth and operational improvements.

Skills and Competencies

1. Strong leadership and people management capabilities.
2. Excellent business acumen with strong financial and operational management skills.
3. Expertise in sales strategy, branch operations, and performance management.
4. Strong analytical and decision-making capabilities.
5. Excellent communication, negotiation, and stakeholder management skills.
6. Experience in customer experience management and service excellence initiatives.
7. Advanced proficiency in Microsoft Excel and business reporting tools.
8. Willingness to travel extensively and conduct regular field visits.