Sr. Network Engineer (Unified Communication/VOIP Support)

Industry: IT-Supply Chain
Job Type: Permanent
Job Location: BGC - Taguig
Work Setup: Night-Shift On-Site
Experience Level: Experienced

Responsibilities:

  • Demonstrate strong knowledge of voice network hardware, software, topologies, and protocols
  • Maintain excellent expertise in Cisco VoIP infrastructure
  • Manage and support Automatic Call Distribution (ACD) and large-scale Interactive Voice Response (IVR) systems
  • Lead selection, design, implementation, and support of enterprise voice network systems and diagnostic tools
  • Apply strong analytical skills, judgment, and problem-solving techniques
  • Exhibit excellent organizational, project management, and troubleshooting abilities with attention to detail
  • Understand client expectations and resolve issues affecting delivery
  • Communicate technical proposals effectively to management
  • Collaborate within a matrixed organization using strong interpersonal skills
  • Mentor, coach, and train junior engineers
  • Work independently with minimal supervision
  • Handle high-pressure situations and adapt to quick-changing circumstances; retail background is a plus
  • Participate in 24×7 shifting or on-call rotation as required

Non-Negotiable Skills:

  • Experience in configuring and troubleshooting Cisco Unity Connection and Cisco Unified Call Manager (CUCM)
  • Experience in configuring and troubleshooting Cisco Contact Center tools (Finesse, eGain, Calabrio, ICM)
  • Knowledge and troubleshooting of Cisco Unified Border Element (CUBE)

Job Qualifications:

  • 4-year or 5-year degree in Computer Science, Information Systems, Computer Engineering, Electronics and Communication Engineering, or a related field; or equivalent work experience
  • CCNA Collaboration certification or equivalent combination of education and experience
  • 5+ years as a lead voice support engineer in infrastructure/voice network environments
  • 5+ years of engineering and deployment experience
  • Strong knowledge of voice network hardware/software, infrastructure design, topologies, and protocols

Voice Solutions Expertise:

  • Cisco Unity Connection
  • Cisco Unified Call Manager (CUCM)
  • Cisco Voice Portal (CVP)
  • Cisco Unified Border Element (CUBE)
  • VXML Gateways
  • Session Initiation Protocol (SIP) Trunks
  • Cisco Emergency Responder (CER)
  • Cisco Attendant Console
  • Cisco Unified Communications Manager Session Management Edition (SME)
  • Cisco WebEx Soft Phone
  • Voice Gateways, PSTN Trunks FXO, T1/E1
  • QoS knowledge for voice and video infrastructure
  • Enterprise Dial-Plan knowledge

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