Industry: IT Consulting
Job Type: Permanent
Job Location: BGC
Work Setup: On-Site
Experience Level: Experienced
Responsibilities
- Lead process improvement initiatives and manage daily operations with a focus on efficiency and compliance
- Supervise and mentor a team of managers, senior analysts, and analysts
- Collaborate with cross-functional teams to enhance and streamline business processes
- Analyze data and performance metrics to identify areas for improvement
- Ensure the team meets or exceeds performance targets and quality standards
- Participate in budget planning and resource allocation
- Report regularly on process performance and improvements
- Contribute to the development of strategic process-related plans
Basic Qualifications
- Bachelor’s degree in a relevant field or equivalent combination of education and experience
- Proven experience in business process transactions
- Proficiency in business process management and optimization
- Continuous learner with up-to-date industry and technology knowledge
Other Qualifications
- Advanced degree in a relevant field is a plus
- Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience is a plus
Requirements
- Domain expertise in Life & Annuities with call center experience
- Hands-on problem solving, risk management, and solution delivery
- Minimum 8 years of experience in Life & Annuities and 15+ years overall in the BPS call center space
- Experience in optimizing operational expenses while maintaining budget compliance
- Familiarity with insurance technology platforms, automation tools, and digital transformation initiatives
