Responsibilities
RFPs, Bids & Vendor Engagement
- Lead RFI/RFP cycles: prepare scope, evaluation criteria, and assess vendor proposals
- Participate in vendor demonstrations, proofs-of-concept, and technical evaluations
- Work with Procurement and Legal to finalize contracts, SLAs, and KPIs
- Monitor vendor performance and ensure deliverables meet quality and compliance standards
Product Ownership & Roadmap
- Define and communicate the priorities and strategies for assigned enterprise platforms
- Maintain and prioritize requirements based on business impact, urgency, and technical feasibility
- Define requirements clearly for outsourced development teams
Business Engagement
- Act as the main ICT contact for business users of assigned enterprise platforms, ensuring requirements are understood and translated into technical solutions
- Gather feedback on delivered features and coordinate with vendors to address issues or enhancements
- Provide business stakeholders with updates on platform improvements, timelines, and impacts
Delivery Oversight
- Review technical and functional designs from outsourced development teams to ensure they meet requirements and follow platform best practices
- Validate that solutions align with platform governance, security policies, and an out-of-the-box-first approach
- Coordinate with the testing team for user acceptance testing and ensure readiness for release
Governance & Compliance
- Ensure solutions comply with IT governance, cybersecurity, and regulatory requirements
- Maintain platform documentation, decision logs, and release records
Requirements
- 4–6 years in enterprise application delivery or platform management
- Development/configuration experience in either of the platforms:
- SAP: ABAP, Fiori/UI5, workflows
- ServiceNow: Business Rules, Client Scripts, Flow Designer, Service Portal widgets
- Microsoft 365/Power Platform: Power Apps, Power Automate, SharePoint customizations
- Custom-built apps: Full-stack or backend/frontend development
- Experience managing outsourced vendors and participating in RFP processes
- Experience working directly with business users to define requirements and validate solutions
