Operations Support Group Head

Responsibilities:

• Responsible in planning, organizing, directing and controlling all related activities to ensure attainment of department’s objectives and targets within the acceptable cost; ensures maximum productivity of staff and overseeing all Business Operations Support
• Conceptualizes, recommends and implements systems, programs, policies and procedures to enhance and achieve sales targets and ensures company is protected from any risk and fraud.
• Works effectively with internal support departments to develop effective sales strategies that promote sales to new and existing clients and partners.
• Plans, organizes, implements and ensures effectiveness of training programs for branch personnel to ensure delivery of efficient and quality customer service.
• Ensures frontline staff are well equipped with skills and knowledge in customer service to ensure positive customer experience and satisfaction.
• Identifies current market and consumer trends and make recommendations for improvement of marketing programs and activities in order to retain existing and attract new clients and partners.
• Ensure business operations policies, processes and procedures complies with the company and statutory requirements.
• Ensures all cash transaction, collection, settlement and reconciliation, are properly processed and recorded in the system.
• Develops, submits for approval annual plans and programs, targets and/or budgets, directs their implementation and monitors progress to ensure attainment in accordance with Corporate direction.
• Acts and decides on all concerns, issues and problems in the course of the Department’s operation; and recommends action and resolution for concerns, issues and problems beyond his scope of authority.
• Defines work expectations and ensures work progress of Business Operations staff by monitoring, controlling activities, evaluating performance, enforcing discipline when necessary, and initiating career enhancement activities / programs especially designed for the staff’s career development.

Qualifications:

• Graduate of a four (4) year Bachelor’s degree in Business Management, Business Administration, Sales, Marketing, Industrial Engineer and/or other related courses
• At least seven (7) years of extensive work experience in a Managerial level
• Implementation of Training programs
• Customer Service and Satisfaction
• Cash Management and cash operations