Responsibilities
The Shared Services Head takes overall accountability for managing the concept-to-service pipeline, and ensuring the completion of the different phases and appropriate progression through these phases.
Also accountable for identifying and securing appropriate stakeholder support, and the required environments (policy, process, tech) to support the service delivery throughout the phases.
Requirements
- Bachelor’s degree in Business Studies / Administration / Management, Commerce, Finance / Accountancy / Banking
- Eight or more years of management experience specializing in Project and Program Management, Business Requirements Analysis, Software Quality Asusrance and Production/Product Support
- Competency in people development, engagement, mentoring and with an ability to inspire others
- Demonstrated leadership skills; be able to evaluate opportunities, develop, and implement performance improvement efforts
- Ability to maintain a collaborative work attitude in a high pressure, fast-paced and complex environment
- Solid experience in Agile implementation, software and or product development for an organization with high business criticality and large number of application users
- A self-starter who takes initiative, can work without supervision and begin projects independently, embrace challenges, sets high standards, focuses on successful outcomes and promotes teamwork.
- A fast learner that can come up with several solutions to solve a problem and will analyze to quickly to determine the best course of action.
