Corporate Quality Manager

Responsibilities:

• Implements QMS processes and system-level controls in multiple projects for the location functions in line with contractual requirements, and ISO 9001 standard requirements
• Assists in implementation of ISMS ISO 27001, PIMS ISO 27701, and BCP ISO 22301
• Drives adaption of QMS process-based culture and risk-based thinking in operations and direct support functions aligned to the engagement
• Conducts regular QMS audits and checks in operation and direct support function to evaluate to evaluate compliance to requirements as per a defined plan
• Evaluates the controls established to evaluate their effectiveness in meeting the goals of the engagement
• Educates the personnel deployed in the engagement on the QMS requirements and associated controls
• Responsible for conduct of regular Reviews with the management to provide insights into functioning of the QMS processes and potential and actual risks in QMS processes
• Triggers process reengineering efforts in areas of QMS not being able effective in meeting the engagement goals
• Interacts with clients as Single Point of Contact for all QMS compliance related issues

Requirements:

• Graduate (any discipline) with 10-12 years of experience working in an International BPO
• Should be open to work 24/7
• Should be Lead assessor certified in ISO 9001 with experience in establishing QMS processes and exposure to ISMS ISO 27001, PIMS ISO 27701, and BCP ISO 22301
• Extensive experience in Management Systems auditing and risk management
• People management expertise: Ability to manage efforts to succeed in internal and external audits
• Project management expertise: Six Sigma Black certified with at least 2-3 projects lead individually
• Strong business acumen and the ability to develop and deliver rigorous financial and/or statistical analysis to quantify business case scenarios, options, and risks
• Ability to work within challenging environments with tight delivery timelines
• Out-of-the-box thinker to develop tools and processes for best utilization of resources.
• Ability to manage Internal and external clients; Strong conflict management skills.
• Self-motivated Team player and a proven leader
• Excellent skills in Excel/Quality Tools / Data Analysis /Minitab/Analytical Skills / Reporting