Industry: IT Consulting
Job Type: Permanent
Job Location: Metro Manila
Work Setup: Hybrid
Experience Level: Experienced
Requirements
The ideal candidate will have expertise in AWS Connect and AWS Code Pipeline, along with a strong background in Claim File Management. This hybrid role offers the opportunity to work on innovative projects contributing to the company’s growth and societal impact.
Job Description:
- Technical Support: Provide guidance and assistance with Tier 1 and Tier 2 resources for AWS Connect application support
- Ticket Management: Manage ticket queues and ensure accurate documentation and escalation of customer requests
- Incident/Change Management: Follow defined Standard Operating Procedures (SOPs) for incident management, ticket documentation, escalation, notification, and resolution
- Customer Interaction: Communicate effectively with customers to resolve issues and provide technical guidance
- Emergency Support: Provide off-hour emergency support as needed.
Skills:
- AWS Expertise: Strong understanding of AWS services, particularly AWS Connect, Dynamo DB and Lambda
- CloudFormation (CFT): Experience with AWS CloudFormation for automating infrastructure deployment
- Communication: Excellent communication and interpersonal skills
- Problem-Solving: Strong problem-solving skills and ability to work in a fast-paced environment
