Business Systems Analyst (Salesforce)

Responsibilities

• Conducts analysis on Business Requirements and prepares the design documentation at the systems level for medium to complex systems or modules.
• Develops and maintains, tests and implements modules according to system specifications. Identifies all possible scenarios and prepares tests for the systems under development.
• Executes test plan during development and provides system testing, user acceptance testing and other testing support as required to ensure that the system processing reflects user requirements / designs.
• Performs implementation activities such as program promotions, installation of the system, training and tutorial for end users.
• Provides post-implementation support for systems including analysis of production incidents.
• Develops and updates of the Permanent System Documentations and other Operations Manuals.
• Provides updates and status reports to the project manager during the course of a development and related support activities.
• In charge of a system module. Identifies areas for improvement /enhancement on existing system module or on the entire system, and on new ones being developed.
• Ensures solutions are well engineered, operable, maintainable and delivered on schedule.
• Resolves technical issues through debugging, research and investigation.
  

Requirements

• At least 2 years or more as a Salesforce Systems Analyst
• Strong Knowledge of SFDC standard Objects and familiarity with designing Custom Objects and Lightning platform
• Experience with Sales and Service Cloud in Lightning Platform.
• Experience with Service Financial and Marketing Cloud is a plus.
• Applied knowledge of Salesforce Configuration, Customization, and design of Visual Force Pages, Lightning Web Components, Apex Triggers and Reports, and Dashboards.
• Experience with Informatica or any similar ETL tool, analysis & design, with testing experience, is a plus.
• Strong analytical, problem-solving, and interpersonal skills. Willingness and ability to quickly adapt to new environments and learn new technologies.
• Experience in managing multiple resources/developers
• Competent Systems Analysis and Design skills
• Systems Development Life Cycle (SDLC) major tasks and deliverables
• Strong problem-solving and critical-thinking skills
• Outstanding written and verbal communication skills, experience working in cross-functional environment